Enterprises initiate large multi-year, multi-million programs that meant to overhaul the existing applications, provide more flexibility to business managers, and provide more features to the end customers and so on. As the statistics speak, 2 out of 3 IT programs are a failure.
Now, the question is who pays for the failures of these programs?
It is the end customer. People like you and me.
The enterprises will load these failure costs as part of the operational costs and in the end, all these get charged as the cost of the service provided by the enterprise.
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